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NorthStar Pursues Company-Wide ISO 9000 Certification
For Immediate Release. August 11, 2003, Birmingham, Alabama: NorthStar Communications Group (NorthStar) recently began a company-wide initiative to implement a Quality Management System to become ISO (International Organization for Standardization) 9000 certified to promote overall quality improvement, grow customer confidence, and standardize business processes through a consistent operations approach. Joseph Lillie, of NorthStar's BellSouth Alliance, has been appointed as the Management Representative for the Quality Management System to oversee that processes are established, implemented, and maintained.
ISO 9000 certification develops standardized work functions applicable to customer and regulatory requirements, promoting quality management and improved customer satisfaction. NorthStar has adopted the following Quality Policy in support of their of ISO 9000 certification goals:
NorthStar will ensure that all employees are focused on the delivery of high quality services that meet customer requirements and expectations. This will be accomplished by the development of clear, measurable objectives and quality processes established to drive the proper behavior and satisfy all stakeholders. Quality audits will be conducted to verify compliance and to create an environment for continuous improvement.
The initial phase of NorthStar's certification process took place in the company's Plano, Texas and Columbus, Ohio offices. In Birmingham, Alabama the NorthStar Human Resources group also participated in the certification process. "ISO 9000 certification will demonstrate that NorthStar is committed to a set of standards recognized as an international reference for quality assurance by our industry," commented Matt McCool, Vice President of NorthStar's BellSouth Alliance, "NorthStar will continue to strengthen and develop new processes in an effort to grow the company in an extremely competitive environment." "Adhering to a certified suite of documented processes will improve overall efficiencies and our quality," said Mr. Lillie.
The offices and support functions listed in the first phase of the implementation process are scheduled to be ISO 9000 certified by the end of 2003. Following certification within these departments, NorthStar will continue to deploy their Quality Management System company-wide.
NorthStar Communications Group, Inc., with corporate headquarters in Birmingham, Alabama, serves as the stand alone telecommunications subsidiary of BE&K, Inc. NorthStar offers a full suite of wireline and wireless infrastructure services as well as network operations and maintenance solutions. For more information regarding NorthStar's service offerings, refer to our website at NorthStar.net.
For more information contact:
Kim Ingram
NorthStar Communications Group, Inc.
E-mail: IngramK@NorthStar.net
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